Careers

Customer Experience Representative Japanese speaking

COMPANY OVERVIEW
Globee is a joint venture between Everise, parent company to the BPO firm C3/CustomerContactChannels and UBASE, Korea’s largest Customer management provider. The state of art center in Malaysia combines the best of both companies to deliver omnichannel customer service, in multiple languages that result in customer experiences that are transformational for Globee clients.

Globee leverages the unique attributes of Malaysia to form a superior team of global champions hired to represent client brands. By selecting native speakers into this unique, international destination, customers from geographies around the world enjoy a seamless experience from a language, culture, and overall brand perspective. No one is better qualified to support the expectations of customers than someone who speaks their language as a primary, not secondary language.

SUMMARY
Responsible for handling customer queries from our leading global client’s end-users and partners. Serves as the first point of contact for customers by determining requirements, answering inquiries, resolving customer issues, fulfilling requests and updating the customer database with relevant information.

JOB DESCRIPTION

Principle Accountabilities (Key Result Areas)

  • Professionally handle high volume incoming inquiries through emails, chat & faxes from Customer on Client products and services.
  • Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customer where applicable regarding products and services listed above.
  • Resolve customer issues via emails/chat resolution guidelines and/or escalated process
  • Meet or exceed company and client performance metrics
  • Maintain a balance between policy and customer benefits in decision making
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
    • Responsible for customer detail compiling.

Attributes & Attitude

  • Analytical skills
  • Ability to work under high pressure
  • Flexible to work in shifts
  • Integrity and drive
  • Energetic and Enthusiastic
  • Prompt and fast paced
  • Ability to work in a team

Knowledge

  • Experience: 0-12 months experience in a call center with University degree
  • Previous experience in Customer Service/Email /Chat/Phone Support/Proofreading/Document writing
  • Native Japanese & English speaking skills (Oral & Written)
  • Good email etiquettes. Courteous Greeting & Closing. Correct usage of Names, Appropriate Capitalization & Punctuation, Avoiding Acronyms and Emoticons, Professional Usage of Fonts & Colours, Accurate Adaptation of References
  • Excellent typing skills
  • Basic user-level knowledge of Operating Systems (Windows 7)
  • Knowledge of browsers (IE8 and Chrome) & Adobe Acrobat Reader
  • Familiarity with document verification & financial transactions
  • Familiarity with Document Verification and Financial transactions
  • Internet/Social media savvy.

Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. if you're interested to apply.

Customer Experience Representative Mandarin Speaking

COMPANY OVERVIEW 
Globee is a joint venture between Everise, parent company to the BPO firm C3/CustomerContactChannels and UBASE, Korea’s largest Customer management provider. The state of art center in Malaysia combines the best of both companies to deliver omnichannel customer service, in multiple languages that result in customer experiences that are transformational for Globee clients.

Globee leverages the unique attributes of Malaysia to form a superior team of global champions hired to represent client brands. By selecting native speakers into this unique, international destination, customers from geographies around the world enjoy a seamless experience from a language, culture, and overall brand perspective. No one is better qualified to support the expectations of customers than someone who speaks their language as a primary, not secondary language.

SUMMARY
Responsible for handling customer queries from our leading global client’s end-users and partners. Serves as the first point of contact for customers by determining requirements, answering inquiries, resolving customer issues, fulfilling requests and updating the customer database with relevant information.

JOB DESCRIPTION

Principle Accountabilities (Key Result Areas)

  • Professionally handle high volume incoming inquiries through emails, chat & faxes from Customer on Client products and services.
  • Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customer where applicable regarding products and services listed above.
  • Resolve customer issues via emails/chat resolution guidelines and/or escalated process
  • Meet or exceed company and client performance metrics
  • Maintain a balance between policy and customer benefits in decision making
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
  • Responsible for customer detail compiling.

Attributes & Attitude

  • Analytical skills
  • Ability to work under high pressure
  • Flexible to work in shifts
  • Integrity and drive
  • Energetic and Enthusiastic
  • Prompt and fast paced
  • Ability to work in a team

Knowledge

  • Experience: 6-12 months experience in a call center with University degree
  • Previous experience in Customer Service/Email /Chat/Phone Support/Proofreading/Document writing
  • Mandarin & English speaking skills (Oral & Written)
  • Good email etiquettes. Courteous Greeting & Closing. Correct usage of Names, Appropriate Capitalization & Punctuation, Avoiding Acronyms and Emoticons, Professional Usage of Fonts & Colours, Accurate Adaptation of References
  • Excellent typing skills
  • Basic user-level knowledge of Operating Systems (Windows 7)
  • Knowledge of browsers (IE8 and Chrome) & Adobe Acrobat Reader
  • Familiarity with document verification & financial transactions
  • Familiarity with Document Verification and Financial transactions
  • Internet/Social media savvy.

Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. if you're interested to apply.

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